Ep 51 – On Automation, Property Management and the Real Estate Market – with Devin Norby

devin norbyJapan tourism is booming and it is forecast to welcome some 40 million tourists by 2020, which is the double of 2015. At the same time, there is a massive shortage of hotel rooms available and this has led to huge opportunities in the house sharing market. Platforms like Airbnb have experienced a great success in the past few years and many companies have been piggybacking on this growth to launch their own services.

My guest this week is Devin Norby, founder CEO of Asistee, an all-inclusive property management and cleaning service. Devin initially started with its own properties and then extended to help friends, friends’ friends and today has organically grown his business to more than 60 properties.

Devin explains how his industry is labor intensive and that only by using technology can it become scalable. He shares with us his ambition to automate all parts of his business, from booking to cleaning and eventually share this smart solution with the rest of the world.

We also discuss about the real estate market, its trends and we attempt some forecasting. Devin share his key criteria when it comes to buying a property as well as his business strategy.

The episode goes through many other topics from the minpaku laws to its staff training and quality control. Lots of good lessons which I hope you’ll enjoy.

Questions: If you could, would you rent your property on Airbnb? What are the main things to consider when buying an apartment in Tokyo? (reply in the comments)

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  • Managing properties
  • Minpaku law
  • Customers acquisition
  • Booming toursim
  • Competition
  • Automation and scalability
  • Customer feedback
  • Legal risks
  • Recurrent problems
  • Staff training
  • 1 year plan
  • Key criteria when buying a house
  • Forecast on the housing market
  • Quickfire questions

Thanks for listening!

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